Course Description
This educational opportunity was developed to assist the certified nursing assistant in ensuring that he or she understands what good customer service is and is not. The purpose of this learning opportunity is to provide information on ways to provide better service to the clients to whom you care for as well as the organization in which you work.
Learning Objectives
Upon completion of the course, the learner will be able to:
- Define customer service
- Recognize the importance of customer service
- Provide examples of excellent customer service
Intended Audience
This course is intended for certified nursing assistants and healthcare assistants.
CE Information
Upon course completion, this course can be submitted as 1.00 CEU towards the 10 CEU requirement for recertification set forth by the AMCA Certification Board.
Click here for a list of additional AMCA Approved CE Courses from Medline University and the corresponding CE credits for each.