FAQ

What are the recommended system requirements for accessing Medline University content?

To ensure the best user experience while accessing Medline University content, please adhere to the following system requirements:

  1. Browser: Google Chrome is our recommended browser.
  2. Settings: Ensure that pop-ups and cookies are enabled in your browser settings.
  3. Device: While our content can be accessed on various devices, a desktop computer is recommended for optimal functionality. Please note that some features may not work properly on mobile phones or tablets.

By meeting these requirements, you can enjoy a seamless learning experience on Medline University.

What should I do if I forget my username or password?

If you've forgotten your username or password, and the Password Reminder or Password Reset options didn't help, please contact our Telephone Support at 800-216-5954. Choose Option 1, then Option 4 for Medline University Support. Please note that we do not provide username or password assistance via email for security reasons.

How can I get help with using Medline University?

Medline University is designed to make it easy for learners to find the courses they need and for administrators to achieve their facilities' learning objectives. If you need help:

  1. Live Training Sessions: We host live 30-minute training sessions every week. These sessions are designed to help you get started and provide an opportunity to ask questions.
  2. Customer Service: If you have specific questions, our dedicated customer service team is happy to help. You can reach them by emailing university@medline.com.

Is "CE" the same as "CEU?"

In the field of nursing continuing education, “CE” and “CEU” are two different terms. “CE” stands for Continuing Education and is typically associated with a contact hour, which represents one hour of structured learning content. On the other hand, “CEU” stands for Continuing Education Unit. One CEU is equivalent to 10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. For instance, if you have completed 20 contact hours, it would equate to 2 CEUs; 25 contact hours would be 2.5 CEUs, and 200 contact hours would be equal to 20 CEUs.

Why aren't my Continuing Education (CE) credits showing on my transcript?

If your CE credits are not appearing on your transcript, it may be due to incomplete license information in your Medline University account. Here's how you can rectify this:

  1. Navigate to the "Profile" tab in your Medline University account.
  2. Ensure that you have entered your license information. If not, click on "Add" or "Manage" to complete the License section.
  3. Make sure to complete all fields. For instance, the "Discipline" field must be filled with "Registered Nurse" or an equivalent term to earn Nursing CE credits.
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How can I obtain a transcript or list of my earned Continuing Education (CE) credits?

You can easily obtain a transcript or list of your earned CE credits by following these steps:

  1. Log in to your Medline University account and navigate to the "Completed" tab.
  2. Click on the green "Print" button located near the top right of the screen.
  3. In the resulting popup window, make the appropriate selections according to your desired result. For more options, click on "Show Additional Options", then click "Continue".
  4. The resulting page is your "Student and Group Transcript Report". You can choose to either "Print" or "Export" your transcript using the green buttons.
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Scholar Program FAQ

The Medline University Scholar Program empowers healthcare staff through a wide range of courses. Participants can expand their knowledge, achieve distinction, and earn recognition badges by completing designated courses in valuable clinical categories.

The program is open to all healthcare staff, including, but not limited to:

  • Nurses
  • Nursing assistants
  • Nursing home administrators
  • Case managers
  • Dietitians
  • Nutritionists
  • Physical therapists
  • Medical equipment preparers
  • Central sterile technicians
  • Central processing technicians
  • Sterile processing technicians

To get started:

  1. Explore the available badges and choose those you’d like to achieve.
  2. Take each required course for the badge(s) you want to earn.
  3. During this process, be sure to create or log in using your hStream ID when prompted.

An hStream ID is a unique identifier needed to connect your community account activity with your activity in the learning management system, including the Scholar program. When creating an hStream ID, if you do not receive a confirmation code to verify your account, it may be because your company email is not safe listed. In that case, use a personal email to create your hStream ID. To complete any Scholar program courses, you must create an hStream ID. This ID is different from the user ID and password you use to log in to take access courses. An hStream ID and password are required for course completion and badge achievement. Once you create an hStream ID, you won't need to make another for future badge courses.

Benefits include:

  • Expanding your knowledge
  • Achieving distinction
  • Earning recognition badges
  • Sharing your earned badges with your professional network

The program offers a wide range of courses in valuable clinical categories. Check out the available badges here.

Badges are awarded for courses completed within the program’s eligibility period, using the most recent version of the course. Courses enrolled in or completed before a badge’s launch date will not count toward earning a Scholar badge. Here is a list of badges and their eligibility dates:

  • Dementia Care: Launched 11/9/23
  • CAUTI Prevention: Launched 2/2/24
  • Infection Prevention: Launched 2/20/24
  • Central Sterile: Launched 2/20/24
  • Vascular Access Device: Launched 3/20/24
  • Vascular Access Procedure: Launched 3/20/24
  • Skin Health: Launched 4/24/24
  • Diabetes: Launched 5/30/24
  • Equity and Diversity: Launched 6/11/24
  • Community Health: Launched 6/11/24
  • Leadership: Launched 7/22/24
  • Nursing Leadership: Launched 7/22/24
  • Mobility: Launched 8/27/24
  • Safe Patient Handling: Launched 8/27/24
  • Respiratory 101: Launched 10/28/24
  • Respiratory 102: Launched 10/28/24
  • Conflict Resolution and Healing: Launched 10/28/24
  • Culture of Safety: Launched 12/17/24

If you completed a course before the eligibility period for a badge or used an outdated course version, you will not receive the badge.

Missing your badge? Don’t fret! It can take up to an hour for your badge to appear. You will receive an email confirmation once your badge has been awarded. You can view your badges on your Honors Page and your Community Profile under My Contributions.

If you completed a course before the eligibility period, you are welcome to retake the course using the most recent version to qualify for the Scholar badge.

Once you earn your badge, be sure to share it with your professional network. Follow these steps:

  1. Once you have earned the badge, go to the specific badge’s page.
  2. On the badge’s page, you will find instructions with suggested text for sharing.
  3. You can share your badge via LinkedIn, Facebook, X (formerly Twitter), or email.
  4. Use the provided text and follow the instructions to share your achievement with your network.