FAQ

What are the recommended system requirements for accessing Medline University content?

To ensure the best user experience while accessing Medline University content, please adhere to the following system requirements:

  1. Browser: Google Chrome is our recommended browser.
  2. Settings: Ensure that pop-ups and cookies are enabled in your browser settings.
  3. Device: While our content can be accessed on various devices, a desktop computer is recommended for optimal functionality. Please note that some features may not work properly on mobile phones or tablets.

By meeting these requirements, you can enjoy a seamless learning experience on Medline University.

What should I do if I forget my username or password?

If you've forgotten your username or password, and the Password Reminder or Password Reset options didn't help, please contact our Telephone Support at 800-216-5954. Choose Option 1, then Option 4 for Medline University Support. Please note that we do not provide username or password assistance via email for security reasons.

How can I get help with using Medline University?

Medline University is designed to make it easy for learners to find the courses they need and for administrators to achieve their facilities' learning objectives. If you need help:

  1. Live Training Sessions: We host live 30-minute training sessions every week. These sessions are designed to help you get started and provide an opportunity to ask questions.
  2. Customer Service: If you have specific questions, our dedicated customer service team is happy to help. You can reach them by emailing university@medline.com.

Is "CE" the same as "CEU?"

In the field of nursing continuing education, “CE” and “CEU” are two different terms. “CE” stands for Continuing Education and is typically associated with a contact hour, which represents one hour of structured learning content. On the other hand, “CEU” stands for Continuing Education Unit. One CEU is equivalent to 10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. For instance, if you have completed 20 contact hours, it would equate to 2 CEUs; 25 contact hours would be 2.5 CEUs, and 200 contact hours would be equal to 20 CEUs.

Why aren't my Continuing Education (CE) credits showing on my transcript?

If your CE credits are not appearing on your transcript, it may be due to incomplete license information in your Medline University account. Here's how you can rectify this:

  1. Navigate to the "Profile" tab in your Medline University account.
  2. Ensure that you have entered your license information. If not, click on "Add" or "Manage" to complete the License section.
  3. Make sure to complete all fields. For instance, the "Discipline" field must be filled with "Registered Nurse" or an equivalent term to earn Nursing CE credits.
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How can I obtain a transcript or list of my earned Continuing Education (CE) credits?

You can easily obtain a transcript or list of your earned CE credits by following these steps:

  1. Log in to your Medline University account and navigate to the "Completed" tab.
  2. Click on the green "Print" button located near the top right of the screen.
  3. In the resulting popup window, make the appropriate selections according to your desired result. For more options, click on "Show Additional Options", then click "Continue".
  4. The resulting page is your "Student and Group Transcript Report". You can choose to either "Print" or "Export" your transcript using the green buttons.
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