Leadership: Communication

10-09-2020 15:20

Leadership and communication

Course Description

Effective communication is critical in healthcare, proving vital for medical histories, proper diagnoses, admission processes, insurance filing, appropriate care, effective treatment, legal processes and medical progress. A lack of quality communication will limit the quality of care. Maximize communication effectiveness at your facility.

Learning Objectives

Upon completion of the course, the learner will be able to:
  • Understand the barriers to and the four standards of effective communication
  • Learn how to become a better listener
  • Review various forms of communication in health care
  • Improve health literacy with patients and families

Intended Audience

This course is intended for nurses.

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