Course Description
Effective communication is essential for all aspects of life, particularly in healthcare. It is crucial for obtaining medical histories, ensuring accurate diagnoses, facilitating admission processes, managing insurance filings, delivering appropriate care, administering effective treatment, navigating legal procedures, and advancing medical progress.
The absence of high-quality communication can significantly impede the level of care and service provided to patients. Healthcare professionals spend a considerable portion of their day communicating through various forms, including emails, meetings, conference calls, presentations, and interactions with patients and staff.
Communication is an essential element of care at every level of nursing practice. Nurse leaders must possess strong communication skills and conflict resolution abilities, as these skills are crucial for developing relationships among nurses and fostering collaboration within and between health professions. This course is designed to equip nurse leaders with essential communication skills for effective management and patient care.
This course will cover various aspects of communication, including interpersonal communication, conflict resolution, and team collaboration.
Learning Objectives
Upon completion of the course, the learner will be able to:
- Examine communication skills and their significance for effective leadership
- Review the roles and responsibilities of nurse leaders
- Develop key communication and conflict resolution strategies
Intended Audience
This educational activity was developed for nurses, nursing home administrators and healthcare professionals.
CE Information
This course is approved for 1.0 contact hours by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and by the Florida and California State Boards of Nursing.
Course Authors
This course was written by Brenda Kozak, DNP, MSN, RN, CNE.
Brenda has over 25 years of clinical experience in nursing practice and is a certified nurse educator. She earned her Doctorate in Nursing Practice along with a Master of Science in Nursing with a focus on education.