Effective communication is critical in healthcare, proving vital for medical histories, proper diagnoses, admission processes, insurance filing, appropriate care, effective treatment, legal processes and medical progress. A lack of quality communication will limit the quality of care. Maximize communication effectiveness at your facility.
Upon completion of the course, the learner will be able to:
- Understand the barriers to and the four standards of effective communication
- Learn how to become a better listener
- Review various forms of communication in health care
- Improve health literacy with patients and families
This course is intended for nurses.