Communication is at the heart of safety. Without excellent communication skills, an organization can suffer, and patient safety can be greatly affected. In this course, we will explore the background of a culture of safety, review types of workplace cultures, explore levels of healthcare organizations and how that affects speaking up, discuss barriers and consequences when healthcare workers don’t speak up, and examine methods to implement a safety culture in the workplace.
Upon completion of the course, the learner will be able to:
- Define workplace culture
- Define safety culture and its background
- Differentiate between a punitive culture and a just culture
- Examine barriers for speaking up
- Explore strategies for improving workplace culture communication
- Apply knowledge gained to safety scenarios
This educational activity was developed for nurses and healthcare staff.
This course is approved for 1.0 contact hours by the Florida and California State Boards of Nursing.
This course was written by Brenda Kozak, MSN, RN, CNE.
Brenda has over 20 years of clinical experience in nursing practice and is a certified nurse educator. She earned her Doctorate in Nursing Practice along with a Master of Science in Nursing with a focus on education.